1Introduction
We respect your privacy and are committed to protecting your personal data. This policy details how we collect, use, share, and safeguard your information.
2What Information We Collect
- Personal Information: name, email, date of birth, gender, location, photos, bio, interests, government ID (for verification).
- Usage Data: matches, messages, interactions.
- Device & Technical Data: OS, device IDs, IP addresses, app usage logs, and location.
- Optional Data: preferences you voluntarily share to enhance your experience.
3How We Use Your Information
- Account management and identity verification
- Matchmaking services and personalization
- Security and fraud detection
- Service improvements and feature development
- Communication of updates, safety alerts, and promotions (you may opt out)
4Data Retention Policy
- We retain your personal information for as long as your account remains active.
- Upon deletion: We may retain your information for up to 1 month for safety and legal investigation purposes, then delete all but essential records (e.g., transaction logs)
5How We Share Your Information
- With other users: Only public profile elements are visible. Sensitive data remains private.
- With service providers: For operations (e.g., payments, hosting). They are bound by confidentiality.
- For legal purposes: If required by law, or to protect users and Saino.
- For business transfers: In case of merger or sale, information may be transferred but remains subject to this policy.
6Your Privacy Rights
- View, correct, or delete your data anytime.
- Some essential data (like age verification) may persist to prevent fraud.
- You can appeal if your request is denied.
7Security Measures
- We use SSL encryption, firewalls, and strict access controls.
- While we strive to protect your data, no system is infallible. Users also play a role in safeguarding their privacy.
8International Data Transfers
Data may be processed/stored in Nepal or elsewhere. By using the App, you consent to such transfers under applicable laws.
9Safety + Privacy Controls
- Control who sees your profile/photos.
- Chat securely within the app with end-to-end encryption.
- Tips: meet in public, avoid sharing financial info, report suspicious users immediately.
10Children's Privacy
Strictly for users aged 18+. Any data from minors will be deleted promptly upon discovery.
11Changes to Policy
We may update this policy. Continued use means you accept the updated version.
